Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We use multi shipping platform. Shipping methods dependent on the seller. They will select the best company.

Do you Ship all over Bangladesh?

Yes. eKhulna not only for Khulna based. We are working all over of Bangladesh.

How Long Will It Take To Get My Package?

It dependent on the situation. But we truing to deliver within 5 days.

PAYMENT

What Payment Methods Are Accepted?

You can pay for your order using bKash,Rocket and Nagad.

If I pay my account will be Hack?

No. We can’t see or watch your password. It”s totally encrypted. We just receive your payment. We don”t need your account or password.

Order & Retunrs

How do I place an Order?

You can order via call us to +8801645701954 during the office time 10AM to 7PM. When you are about to call us for a Telephone order, please keeping note the bellow information-
Product ID: it’s just below the product title & above the product brand.
Shipping address: A details address where you want to get the item to be delivered.
In other case you can place order from us anytime at your preferred time around the clock 24/7 and 365 days in a year.
For website, Select the product and place order flow the step. You can easily order from our Facebook page. Click here

How Can I Cancel Or Change My Order?

If you’ve accidentally placed an order or made a mistake while ordering, please give us a call at +8801645701954 or contact with us on Facebook page eKhulna within shortest possible time [not later than 10 hours] and one of our team members will try to assist you.
Can I cancel an order after I’ve paid?
Yes! Sure you can. Please give us a call on +8801645701954 or contact with us on Facebook page eKhulna right away so that we can stop processing your order before it is dispatched out.If your order has already been dispatched out you may need to wait for it to arrive and then either you can request the courier guy or let us know we will advise what to do. If the item got delivered please get in touch so that we can process it as a return, if the item is delivered then you will have to bear the return shipping charge.

Do I need an account to place an order?

If you order from website then you need account but if you order from our Facebook page eKhulna then you don’t need any account of this site.

How Do I Track My Order?

We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse and generally we do it on the same day if you placed an order before 5PM. Where required, your email may include a tracking number. Also you can truck from here

How Can I Return a Product?

If you are facing any issue with the item that you order with us, here is some easy and flexible but Frequently Asked Questions for your reference-
We really hope that you’re happy with your purchase every time! If there is any manufacturer fault or the item is “Dead on Arrival” or any color or size mismatches, we’ll be happy to refund or exchange a product provided that it is in fully as it is conditions delivered.
eKhulna.com has a 7 days easy return policy for most items, however specific return periods may apply for certain types of items, while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we’re unable to offer a refund or exchange on the following item categories:
Games & Software Products
Virtual Product
Gift Cards
Consumables
Clearance & Warehouse Deals
Items on Sale
Cosmetics items [if the seal is open/broken]
Perfumes [if the seal is open/broken]
Returns should be made within 7 working days of receiving the items in original, undamaged packaging. In most cases original and undamaged packaging refers to the manufacturer’s packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.
If the product being returned is not in a fully re-salable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount. Refund will be added to your eKhulna.com account as Store Credit/Equivalent Plus Points or in cash/bKash.
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